Inappropriate responses to policy management

We're in the midst of a major new study on messaging policy management and will be providing the data to our early subscribers next week.

In the context of policy management, I participated in Tumbleweed's WorldSecure conference in San Diego yesterday. One of the panelists in a session on content filtering and encryption told us about her experience when responding to someone who had violated a company policy on inappropriate content being sent through email. This panelist, a senior IT manager, reminded the individual about the corporate policy, to which the offender replied, "Bite Me!". The individual who offered this less-than-appropriate response is no longer employed at that company.

This incident points out the other side of policy management. We might assume that employees accept the notion that their employer has the right to monitor their email, IM and other communciations and to enforce rules about the appropriate use of these tools. We might assume that policy management systems exist to catch only inadvertent and accidental violations of corporate policy. However, there is a small group of employees in most companies that really doesn't accept those restrictions and will fight back, even when they know they're in the wrong.

As an IT manager, how do you deal with those employees? Are there techniques that you've tried that work for convincing these people that corporate policies are a good thing?