A blog focused on messaging, Web and collaboration issues, including email, instant messaging, VoIP, Web conferencing and other technologies that help people communicate more efficiently and effectively.

Wednesday, April 29, 2009

A theory about Twitter

A well-publicized Nielsen study found that Twitter's retention is only 40% -- fully 60% of the people who sign up for Twitter don't return after the first month.  Facebook, on the other hand, has a much higher retention rate.

There are a number of possible explanations for Twitter's relatively low retention rate -- unlike Facebook where you can play lots of games, etc., there's not much to do on Twitter except Tweet.  However, I believe that something else may be at play here.  On Facebook, you can add friends and there is a certain status for some people in having more friends than others -- if you have 800 friends and your peers have 150, maybe that means you're cooler, more popular or more of a Facebook veteran than they are.

On Twitter, you can also add friends by following people.  However, there's another dimension -- the number of people following you.  What that means is that everyone on Twitter has an implied Followers-to-Following (F:F) ratio, the ratio of people following you to the number of people you're following.  People like Oprah and Ashton Kutcher have enormous F:F ratios -- 64,799:1 and 11,083:1, respectively, as of this writing.  There is a certain status in having such a high ratio -- maybe it means that you're popular or somehow more interesting than others.

But what if you have a low F:F ratio and you're following more people than are following you?  Do the people who find status in the number of friends they have on Facebook also feel some sort of embarrassment when they're following lots more people than are following them on Twitter?

I have no idea if this is the case, but it would be interesting to look into the internals of the Nielsen research to see if there is some correlation between the likelihood of staying active in Twitter and the F:F ratio.  Are people with low F:F ratios less likely to stick with Twitter than those with high ratios?

Your thoughts?

2 Comments:

Anonymous @designsenter said...

Mike, I generally like and appreciate your work with great affection. However, I think you may have missed the mark with this whole Twitter vs. Facebook thing. Here is my $0.02...Facebook is about connecting with people you know, sharing pictures, stories, and the minutia of life. Twitter, on the other hand, is often times seen as "just another Facebook alternative." My response to that? "WRONG!" Twitter is a microblog - nothing more, nothing less. Sometimes you post something that sparks interest and sometimes you don't - just like a real blog. And...the magic of Twitter is not in getting your old highschool friends to come follow you - because they will end up frustrated trying to communicate cryptically in 140 characters or less - instead the magic of Twitter is found when you bring yourself (or your online persona) to that arena with full, regular, and unabated expression. Pay no attention to the F:F ratios - be yourself and you will find your niche. When you do you will find that you enter into an unexpected community of very bright minds.

April 30, 2009 5:11 AM

 
Anonymous Martin Tuip said...

I love twitter since it allows me to find 'like minded' people easier. Facebook is more of a 'friends page' where I share my personal comments and pics. I use twitter to push more or less business thoughts. Linkedin is used for keeping track of business contacts.

May 4, 2009 1:22 PM

 

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