|
OSTERMAN RESEARCH SURVEY
RESULTS
Highlights from a
study conducted March 12-18, 2002
(Click here for results
from our September 2002 survey on instant messaging)
-
Which
of the following best describes your company's/organization's
current or planned use of instant messaging (IM) for business
applications?
-
On
a scale of 1 to 5, to what extent do you feel that IM has improved
(or would improve) your company's/organization's ability to
accomplish each of the following, where 1 is "not at all"
and 5 is "it would definitely help"?
-
Which
of the following best describes your IT organization's current
attitude toward IM?
-
What
percentage of your email users use IM, whether or not the use of IM
is officially sanctioned?
We
found that IM is being used, either officially or unofficially, in 84%
of the organizations we surveyed and that this percentage is expected
to climb to 89% during the next 12 months.
-
Which
of the following IM products are in use in your
company/organization, even unofficially?
-
Is IM traffic being blocked by the IT
department in your company/organization?
-
Has
your company/organization settled on one or more products as an IM
standard?
-
If
so, what is that standard?
Among
All Organizations
Among
Organizations with
More Than 1,000 Email Users
Total
responses = 164
Mean email users per organization = 10,684
Median email users per organization = 1,500 |
