|
OSTERMAN RESEARCH SURVEY
RESULTS
Highlights from a
study conducted September 10-18, 2002
-
Which
of the following best describes your company's/organization's
current or planned use of instant messaging (IM) for business
applications?
-
On
a scale of 1 to 5, to what extent do you feel that IM has improved
(or would improve) your company's/organization's ability to
accomplish each of the following, where 1 is "not at all"
and 5 is "it would definitely help"?
-
Which
of the following best describes your IT organization's current
attitude toward IM?
-
What
percentage of your email users use IM now, and what will this
percentage be in 12 months?
We
found that IM is being used, either officially or unofficially, in 84%
of the organizations we surveyed and that this percentage is expected
to climb to 93% during the next 12 months.
-
Which
of the following IM products are in use in your
company/organization, even unofficially?
-
Is IM traffic being blocked by the IT
department in your company/organization?
-
Has
your company/organization settled on one or more products as an IM
standard?
Among
organizations that have adopted a corporate standard, 61% have adopted
Lotus Sametime; among these organizations with more than 1,000 email
users, 73% have adopted Lotus Sametime.
Total
responses = 196
Mean email users per organization = 10,951
Median email users per organization =
2,400 |
